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Contact UsAbout us
What is UpScale Hobbies & Gaming?
UpScale Hobbies & Gaming is a full-service hobby and game store in Sellersburg, Indiana. We provide a diverse selection of scale model kits, Games Workshop miniatures & products, Gundam Models, hobby paints, tools, and collectibles. Shop with us in-store or online.
What are your store hours?
Currently we are open 6 days a week.
- Monday: Closed
- Tuesday to Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 10:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 1:00 PM - 5:00 PM
Hours may very and change without notice.
How can I contact UpScale Hobbies?
You can reach us by phone at (502) 882-0664 or via email at info@upscalehobbies.com. For more details, visit our Contact Us page.
Do you have a rewards program?
Yes, we have a rewards program where you can earn points on your purchases. For more information, visit our Rewards Program page.
Shipping
How quickly do you ship orders?
Our team works diligently to ensure that all available orders are shipped within 24-48 hours, with the exception of holidays and weekends.
Do you offer in-store pickup?
Absolutely, free in-store pickup is offered for online orders. Conveniently select the in-store pickup option at checkout.
What are your shipping costs?
Shipping costs vary based on the size and weight of your order, as well as the shipping destination. You can view the shipping cost for your order at checkout before completing your purchase. For more details, visit our Shipping Information page.
Sales, product pricing, & discounts
What does pre-order sold out mean?
The term “Pre-order sold out” indicates that all units we expect to obtain from the manufacturer have been already reserved by other customers.
What payment methods do you accept?
We accept a variety of payment methods including Visa, MasterCard, American Express, Discover, and PayPal. For in-store purchases, we also accept cash and debit cards.
Do you offer any discounts or promotions?
Yes, most items have been discounted, we also regularly offer discounts and promotions. Check our Clearance section for the latest deals.
Returns
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. For more details, please visit our Return Policy page.
Can an item be returned after it has been open?
Products returned should be in unused condition and in their original packaging.
Can Pre-order or Special Order items be returned?
Unfortunately no, Special order or pre-order items can't be returned.
Product Information
What brands do you carry?
We carry a wide range of brands including Tamiya, Bandai, Revell, and many more. You can browse all the brands we carry on our Shop by Brands page.
Can I pre-order items?
Yes, we offer pre-orders for select items. Pre-order details can be found on the product pages.
Do you sell second-hand or previously owned model kits?
Yes, we offer a selection of second-hand and previously owned model kits. These items are carefully inspected to ensure they meet our quality standards. You can find these kits in our Second-Hand Section both online and in-store.