Free local in-store pickup available | Free Shipping on orders over $50*

*Free shipping available on orders shipped within the Continental U.S. & weigh under 8lbs

Terms and Conditions

Our Shipping Policy

Shipping Times: All in-stock orders we receive will usually ship out within 24 hours from when we start processing your order. We ship orders Tuesday - Friday.  Any order received after 9am EST Friday will ship out the following Tuesday or Wednesday. The 24 hour shipping time is not a guarantee, order processing can be delayed during high demand times or due to unforeseen circumstances that are out of our control, in such instances we will work to get your order shipped as soon as possible, typically within 2-3 business days. Order processing can also be delayed by any incorrect or incomplete information provided by you or your payment provider, so make sure all of your information is correct before submitting an order.

If you are having your merchandise sent to an address that is different from your billing address we request that the address be on file with the credit card company or Paypal. Up Scale Hobbies has the right to turn down an order that is shipped to an address other than the billing address on your order. Please ensure that your shipping address is on file with the credit card issuing bank or paypal so we can process your order. Delays due to payment processing are not the responsibility of Up Scale Hobbies.

Shipment Arrivals: Quoted shipping times are an estimate, and are not guaranteed. Most carriers are closed for national holidays and not held responsible for delays dues to weather conditions or natural disasters. Your shipping conformation will include a tracking number for the carrier that you choose. This will be emailed to you when it becomes active in the carriers database (typically the following morning after the ship date). You may visit the following websites to track your packages.

At this time we ship via UPS and USPS

http://www.usps.com/tracking

https://www.ups.com/tracking/tracking.html

Missing or Damaged Shipments: Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier may need to inspect the box and verify any damage before refund or replacement can occur.

ORMD - Other Restricted Material: This is material that may not be hazardous but is still restricted to ground shipping. At this time we can only ship those items via UPS Ground. If you need items in your order that are not considered hazardous sooner then what UPS Ground can do, then please process 2 different orders. Products that are considerd hazardous are but not limited to sealed batteries, quarts of fuel, paints, aerosols, etc.

How much is shipping?

Shipping is based on the weight of your order and which shipping method you select:

Domestic shipping

First Class Package (Max weight 15oz)

  • .1 to 4 ounces = $2.95
  • 4.1 - 8 ounces = $3.95
  • 8.1 - 15 ounces = $4.95

UPS Surepost Shipping (5-7 days)

  • .1 - 2 lbs = $6.95
  • 2.1 - 3 lbs = $7.95
  • 3.1 - 5 lbs = $8.95
  • 5.1 - 6.9lb = $9.95

Priority Shipping (1-3 days)

  • .1 - 2 lbs = $9.95
  • 2.1 - 3 lbs = $10.95
  • 3.1 - 4 lbs = $11.95
  • 4.1 - 5lb =  $12.95
  • 5.1 - 7lb = $15.95
  • 7.1 - 7.9lb = $18.95

International shipping

International shipping is also based on weight and varies for each individual country. Once you enter the shipping address at checkout the amount will be calculated and displayed on the page. (International Shipping changes do not include any import taxes or fee applied by each individual country). If you live outside of the US or Canada, contact us and we will be happy to send you a shipping quote for what you are looking for.

Free Shipping

Up Scale Hobbies offers Free Shipping on orders where the total order dollar amount is more than $99 and the total weight is less than 8lb.  Any order 8lb order more will be required to pay ground shipping. Ground shipping will be billed at UPS current rate based on the total weight of package and the location the package is being shipped to. 

Sales Tax: Indiana residents will be charged 7% sales tax. Due to our shop in this state. Other states may require sales tax to be paid and these taxes will be applied as required.

Pre-orders

Up Scale Hobbies is happy to offer popular upcoming items for preorder on a daily basis. All orders require a credit card at the time of checkout. Your card will charged at the time of purchase. We will keep the order on file until the item arrives in our warehouse, at which point it will immediately ship to you. You may have your entire order held, or just the pre-order held at the time of your order. Addition Shipping changes may apply. We do our best to try and estimate when an item will be available to ship, however, that is completely out of our control. We will place an order for the items as soon as our distributor receives them from the manufacture.

Special Order

Up Scale Hobbies offers Special Order items, which are items we do not normally carry in stock. Special Order item(s) can take anywhere from 2 to 8 weeks to arrive depending on when we are able to order the item.

Special Order and Pre-order Cancellation:

Special Order and pre-orders can be canceled upto the date the item is ordered with the manufacturer.  After that date there will be a 60% cancellation fee to cancel the order.

Special Order and Pre-order returns:

Special Order and pre-orders are final sales and are ineligible for returns.

Returns

Returning Items: We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days from the date of your order under the following guidelines.

Returns Policy:

Returned merchandise must be in unused condition and in its original packaging.

Item cannot be a special order or pre-order item.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.

Please contact us for a return authorization number. Returns must have a return authorization number to be processed. Freight charges will not be refunded. The customer is responsible for insured shipping back to Up Scale Hobbies.

All Paint sales are final. No returns or refunds on paint that has already been shipped. 

Returns sent COD will not be accepted.

Defective Merchandise

Lost or Damage items If you feel a box has been lost in transit, or you receive a damaged package and the products ordered are damaged beyond use, please contact the carrier to make a claim. We make sure that all of the packages that we ship are cover by enough insurance to cover the items that where shipped. The carrier will credit you if they find the items have been lost or damaged.

In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS.


 WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT!
 WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.

WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL

Once a package has been marked as delivered by the carrier UpScale Hobbies is no longer responsible for the order. It is up to the customer to provide a safe place for packages.  Buyer can file a claim with homeowners insurance if package was stolen from mail box or off the porch.

Missing Parts: If you receive a kit that is missing a part, and the kits is still in production, please contact the kit manufactaure. You can usually get replacment parts sent to you at no additional cost from the manufacture.

Pre-owed Kits: These kits are sold as is, no returns will be accepted for these items. Please make sure you ready the complete description and review all of the pictures before you make submit your order.

PRIVACY POLICY

Up Scale Hobbies respects your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Customer Accounts:

Up Scale Hobbies keeps your email address, billing and shipping information on file. Your credit card information does not get stored with Up Scale Hobbies. This information must be entered with each order. You, the customer, are our number one concern. Creating an account is beneficial for many different reasons: 

  •         Create Personal Profile
  •         Edit & update email address, billing and shipping information at any time
  •         Create Product Wish List
  •         View order status, tracking info. and purchasing history
  •         Save time when checking out
  •         Receive emails with Website Coupons and Special Discounts

Access to Customer InformationWe are the sole owners of the information collected on this Web site. Only Up Scale Hobbies has access to information that you voluntarily give us via email, during checkout, or during other direct contact with you. We will never sell or rent this information to a third party.

Update Customer Information:

After you log into your account, you have access to your account information and can make the necessary changes. For any further inquires, or if you would like to delete your account completely, feel free to contact us anytime.

Contact Us

Please feel free to contact us with any concerns regarding our Terms & Conditions, or if you do not think we are abiding by this privacy policy. This Web site is owned and operated by Up Scale Hobbies LLC

Copyright

Everything on this site, from the photographs and graphics to the text of these terms, is either owned by us or used by us with someone elses permission. By using our site, you will not obtain any rights in any of the materials on our site. While youre welcome to view the site and print hard copies of anything on it for your own personal use, you are not allowed to copy or use anything on our site for any other purpose, such as any business or commercial use. In addition, you are not allowed to modify, distribute or re-post anything on our site for any purpose at all unless we tell you otherwise. We also include trade marks and logos of third parties. We have used these marks for the purpose of identifying a particular product as that of its owner.


This Site Uses Cookies

Up Scale Hobbies uses cookies to give our users the best experience possiable. If you continue browsing, you are consenting to the acceptance of the aforementioned cookies and the acceptance of our cookies policy Click on the link for more information.

I Agree